February 2015

Engage and Transfer ROI: Measuring the True Value of Live Callers

My husband Donald is a registered nurse who works with medically fragile pediatric patients in their homes. His primary work is very hands-on, very physical—administering crushed up medication through feeding tubes, clearing and monitoring breathing vents, and being constantly vigilant—for seizures, for infections, for pain—in a population that cannot articulate or advocate for their own needs. His secondary work is holistic in nature—working with the parents, fitting into and navigating the sometimes very emotional landscape of their homes.

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