January 2019

5 Ways to "Wow" Your Members in Early 2019

As a health plan, the New Year brings additional excitement: new members, calls to member services, managing requests for a new PCP, etc. And this year, for Medicare Advantage plans, a change to the disenrollment period, allowing members to make plan changes through March 31, 2019. This year, more than ever, plans need to “wow” their members, identify issues quickly, and make rapid adjustments. Not to mention improve Star Ratings, quality outcomes, and reduce cost while improving member, provider, and staff experiences.

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