Eliza’s thought leaders weigh in on the latest developments from Eliza, our clients, and the healthcare industry at large.

5 Tips for Building an Effective Healthcare Welcome and Onboarding Engagement Program

When done right, an effective welcome and onboarding strategy will have a positive effect on member retention, quality improvement and risk mitigation. Recently, Eliza’s SVP of Market Strategy and Consulting, Ellen Harrison, and I hosted a webinar on best practices in health plan welcome and onboarding engagement. If you missed it, you can watch it in your own time on-demand here.

Flu Outreach: Enhanced flu awareness and education is essential


Recently, the CDC raised concerns about a potential decline in flu vaccination rates this coming flu season due to the removal of the nasal flu spray option. While the nasal flu spray made vaccination much less uncomfortable, it has proven to be ineffective for children and is no longer an option. This change could result in a decline in voluntary flu vaccinations for the 2016-2017 flu season.

Inside Eliza Careers: Meet our Interns

Eliza Corporation is proud of its Internship Program, and works closely with local colleges to give students a hands on experience in a professional work environment. We believe in giving students who are interested in computer science a first-hand experience in a corporate setting, exposure to what a technology company does, and guidance in their future careers.

3 Ways Eliza HOS & CAHPS Outreach Impacts Member Perception & Results

We don’t have to tell you that HOS and CAHPS scores are important. They count for 25% of a Medicare Advantage (MA) plan’s overall Star rating, meaning that members’ perceptions about their care experiences directly affects the bottom line. These are difficult measures for all plans to improve. Over the last 3 years, HOS and CAHPS scores for MA plans have remained stagnant, with CAHPS scores hovering around 3.4 Stars and HOS scores at 3.0 Stars. And it’s no wonder.

3 Webinar Takeaways - Reducing Churn: Strategies to Improve Member Retention and Loyalty for Medicaid MCOs and QHPs

Eliza recently hosted a webinar, “Reducing Churn: Strategies to Improve Member Retention and Loyalty for Medicaid MCOs and QHPs,” with Gary Polonski from Neighborhood Health Plan (NHP). For those of you who missed it, you can replay the webinar here.

Key themes:

3 consejos para atraer a la población Hispana:

De acuerdo con la oficina del censo (Census Bureau) la población hispana viviendo en los Estados Unidos asciende a 55 millones de personas en la actualidad, lo cual representa el 17% de la población total de la nación. Además, en términos de poder adquisitivo representan alrededor de un 1.5 trillones de dólares. Con la reforma de salud impulsada por la Ley de Asistencia Asequible (ACA), cada vez más hispanos tienen acceso a seguro médico y algunos otros se han visto beneficiados al recibir una mejor cobertura médica.

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