Eliza’s thought leaders weigh in on the latest developments from Eliza, our clients, and the healthcare industry at large.

5 Ways to "Wow" Your Members in Early 2019

As a health plan, the New Year brings additional excitement: new members, calls to member services, managing requests for a new PCP, etc. And this year, for Medicare Advantage plans, a change to the disenrollment period, allowing members to make plan changes through March 31, 2019. This year, more than ever, plans need to “wow” their members, identify issues quickly, and make rapid adjustments. Not to mention improve Star Ratings, quality outcomes, and reduce cost while improving member, provider, and staff experiences.

How to Influence Medicare Star Ratings: HOS and CAHPS Improvement Toolkit

Medicare Advantage (MA) plans have a significant opportunity to drive improvement in key HOS and CAHPS measures to increase Star Ratings. Check out these resources to help you evaluate your efforts, understand the value of implementing a Star Rating improvement strategy, and think about HOS and CAHPS measures differently.

How to Calculate the Financial Impact of Medicaid Member Churn

By leveraging HMS Eliza's set of health engagement solutions, health plans serving Medicaid enrollees across the country have been able to reduce churn by proactively reminding members when they're up for renewal. Our well-timed, multichannel outreach programs provide members with the information they need to maintain their coverage and access to life-saving health benefits. The result is a satisfied customer and significant plan savings.

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