The Medicare Health Outcomes Survey (HOS) and Consumer Assessment of Healthcare Providers and Systems (CAHPS®) make up a significant portion of the Medicare Advantage (MA) Star Ratings.
Over the past five years, HOS and CAHPS measures and scores have remained relatively flat in comparison to overall Star measure performance. Health plans have a significant opportunity to drive improvement in various HOS and CAHPS measures and increase Star Ratings by leveraging member-level data.
Check out these resources to help you evaluate your efforts, understand the value of implementing a Star Rating improvement strategy, and think about HOS and CAHPS measures differently:
To learn more about improving key measures to impact your overall Star Rating, contact us for details about HMS Eliza's HOS and CAHPS improvement programs.