HOS and CAHPS results can make or break a Star Rating improvement strategy .Together, HOS and CAHPS make up 27% of an overall health plan’s Star Ratings and 36% of Part C results. Over the past five years, HOS and CAHPS measures and scores have remained relatively flat in comparison to overall Star measure performance. Medicare Advantage (MA) plans have a significant opportunity to drive improvement in these measures with member-level actionable data.
Check out this infographic to learn how HMS Eliza helped a client rapidly deploy a HOS and CAHPS program that resulted in the health plan improving four key measures by 1 and 2 Stars and increasing the overall plan rating from 3.5 to 4 Stars.
To learn more about improving your Star Ratings, read this eBook which includes case studies that highlight the impact of actionable member data on key HOS and CAHPS measures.