Eliza’s thought leaders weigh in on the latest developments from Eliza, our clients, and the healthcare industry at large.

Engage and Transfer ROI: Measuring the True Value of Live Callers

My husband Donald is a registered nurse who works with medically fragile pediatric patients in their homes. His primary work is very hands-on, very physical—administering crushed up medication through feeding tubes, clearing and monitoring breathing vents, and being constantly vigilant—for seizures, for infections, for pain—in a population that cannot articulate or advocate for their own needs. His secondary work is holistic in nature—working with the parents, fitting into and navigating the sometimes very emotional landscape of their homes.

Making a difference with STAR measure 13

In 2007, my 70-year old mother’s right hip joint imploded—an unusual form of bone loss that led to hip replacement surgery. In 2009, she stumbled on the stairs during a midnight trip to the bathroom, and fractured two lumbar vertebrae. Eight months later, she slipped on a patch of ice outside the front door while retrieving the newspaper, and broke her ankle.

Our family oversaw her recovery from these events with great concern—falls of this nature in the elderly female population so often are the first signal of the end of life’s journey.

Personalized Engagement Strategies Yield 4x Health Assessment Response Rates

Knowing how important health risk assessment (HRA) data are to our customers, we, at Eliza, continually evaluate response rates by various preferences – with a specific focus on channels that provide fast and reliable turnaround, namely telephone outreach (IVR) and email/web-based administrations.

AHIP Institute wrap up

AHIP Institute is a wrap – now it’s time to put all that great momentum to work. Here’s a quick roundup of just three of the themes that caught our attention:

Making sense of big data: There was a lot of talk about bringing big data into healthcare – and just as many questions about how to most effectively use these massive data sets. Eliza has already seen the value in bringing together demographic, claims, clinical, social, behavioral, and other consumer-centric information to help build 360-degree member profiles.

Whooping cough – an unnecessary epidemic

We saw it back in 2012, and now it’s back with a vengeance. Whooping cough outbreaks -- especially in states like California – are creating public health problems of "epidemic proportions."

It’s particularly dangerous for certain populations and highly contagious. Healthcare professionals suggest that the vaccination is still the best way to prevent the spread of the disease.

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