HOS and CAHPS results can make or break a Star Rating improvement strategy. Eliza can help health plans rapidly deploy a HOS and CAHPS improvement program to impact key measures and overall Star Ratings.

More and more State Medicaid agencies are turning to pay-for-performance incentives to improve health outcomes and lower costs. However, engaging the Medicaid population to attain these quality-based incentive goals is extremely challenging and requires personal motivation to get members to take action.

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