7th Annual HEDIS & Quality Improvement Summit

Eliza is the only single vendor solution capable of delivering a personalized conversation to motivate and engage the modern healthcare consumer in participating in their healthcare – at an enterprise scale. Stop by our booth to learn how we engage healthcare consumers to improve quality, cost and revenue management.

Join Eliza’s SVP of Marketing Strategy and Consulting, Ellen Harrison and UPMC Health Plan’s Director of Quality Improvement, Heidi Balog as they discuss how to successfully implement an organization-wide strategy to improve CAHPS scores.

7th Annual HEDIS & Quality Improvement Summit

Day 1—Monday, October 16
3:00 PM - 4:00 PM
Riverfront South Room  
Convention Center (adjacent to the Hyatt Regency)

Implementing an Organization-Wide Strategy to Improve CAHPS Scores

  • Developing a member-centric culture at your organization by detecting patterns in your most challenging areas
  • Helping members with care coordination to boost satisfaction
  • How technologies can improve member perception and experience
  • Effective training and engagement for member-facing employees

 Ellen Harrison, SVP, Market
 Strategy and Consulting

 Eliza, an HMS Company

   Heidi Balog
Director, Quality Improvement


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