Health Plan Consumer Experience & Retention Summit

Eliza is the only single vendor solution capable of delivering a personalized conversation to motivate and engage the modern healthcare consumer in participating in their healthcare – at an enterprise scale. Stop by our booth to learn how we engage healthcare consumers to improve quality, cost and revenue management.

Utilize Digital Strategy to Improve Communication and Restructure Delivery Systems
10:45 AM - Tuesday, September 19
Sheraton Boston - Republic B Room

  • Construct messaging in coordination with clinical partners and interdepartmental campaigns, consolidating the messaging to members and improving response rates
  • Understand the difference between impact channel and channel preference to enhance digital engagement solutions
  • Effectively apply technology to reach members at the right time, through the right channel, with the right information
  • Tailor your content and channel by considering a member’s cultural and socioeconomic background and instilling a call to action in messaging


Carolyn Langer, MD, MPH, JD
Chief Medical Officer
Mass Health


Michael Zagami
Vice President
Health Engagement Design

Eliza, an HMS Company


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