Eliza Corporation Recognized by Gartner for Best Practices in Dashboard Design for Healthcare Payers

DANVERS, Mass., Dec. 9, 2013 /PRNewswire/ -- Eliza Corporation ("Eliza"), the pioneer and recognized leader in Health Engagement Management, today announced that Gartner, Inc., the leading provider of research and analysis on the global information technology industry, included Eliza Star 2014 in a recent research report titled Showcase for Best Practices in Dashboard Design for Healthcare Payers.  Eliza Star 2014 is a proactive member communication solutions suite based on Eliza's award-winning 2013 Star Year in the Life Solution.

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According to Gartner, "For a data-intensive healthcare payer industry facing radical change, the ability to transform data into business insight, to rapidly evaluate and model the business impact of decisions, and to efficiently take the next best action will be the key differentiators in competitive performance.  Payer IT leaders must build and support the analytics technologies that will enable healthcare payers to effectively transform data into value.  Dashboarding is the most visible business intelligence and advanced analytic capability at their disposal.  Hundreds of interactions with healthcare payer clients on business intelligence questions have indicated that these capabilities are significant opportunity for improvement."1

Eliza's Active Monitoring dashboarding is a component of Star 2014 that adds greater quantifiable value to customers running Preventive Screening, Diabetes Care, Heart Health or HOS/CAHPS programs.  Eliza's Active Monitoring dashboards provide monthly reporting to 'actively' identify gaps in Star measures.  Active Monitoring also adds a data layer (derived by an Eliza proprietary algorithm) to identify members that would benefit most from micro-targeting strategies to close remaining gaps in care and meet goals. 

"We are honored to be included in Gartner's Best Practices in Dashboard Design research report," said John Shagoury, President and CEO of Eliza Corporation. "We believe this research underscores our commitment to providing our customers with quality insights that allow them to take action and deliver the best health outcomes and greatest business impact."

Data, Analytics and Behavioral Intelligence Drive Better Targeting and Messaging
Eliza has spent more than a decade engaging people in conversations about their health and has amassed one of the largest data assets of attitudes, behaviors, and motivations that drive health and healthcare decisions. The resulting proprietary Behavioral Intelligence insights from this data asset are a key element of Eliza's Star 2014 design. 

Eliza Star 2014 data and analytics combine Eliza's member-level interaction data and Behavioral Intelligence with traditional HEDIS completion data to provide prospective insight into the actions an individual is likely to take.  Star 2014 also benefits from both the Eliza Engagement Index™ (EEI) and the Vulnerability Index™ (VI). The EEI evaluates a population as a distribution of not just cost or risk but also engagement in three areas – clinical health, member marketing and plan administration.  Eliza's Vulnerability Index is a way to identify and support members regarding life-context conditions.  These predictive Behavioral Intelligence instruments contribute to more accurate and holistic views of both clinical and retention risk at the member level, and yield targeting and messaging strategies that drive year-over-year improvements in Star performance. Eliza Star 2014 data is refreshed monthly allowing for trend analysis to reveal positive, negative or neutral momentum toward goals. Over the course of the year, Eliza's Active Monitoring delivers rich analytic views that serve as proxies for actual Star metrics and other key business objectives.  

Eliza's health engagement management programs support a wide array of healthcare segments, including Commercial, Medicare, Medicaid, and Individual Health Plans, as well as Accountable Care Organizations (ACOs), Care Management Organizations, Durable Medical Equipment (DME) providers, Large Employers, Provider Groups, Pharmacy Benefits Managers (PBMs), among others.  

For more information about the Eliza Star 2014 solution suite and other health engagement management offerings, email eliza@hms.com.

About Eliza Corporation
Eliza Corporation ("Eliza") is devoted to making people happier, healthier, and more productive. The pioneer and recognized leader in Health Engagement Management, Eliza draws from more than a billion interactions with people about their health, and blends business intelligence, technology, and communication expertise to improve care experiences, reduce costs and advance population health. Each program is powered by Eliza's engagement-based analytics and population segmentation, and delivered via our patented speech recognition technology, rich web and multi-modal delivery platform (including automated calls, emails, text messages, mail, social and mobile interactions). These programs consistently yield the best outcomes in the industry in terms of increased engagement, health and wellness measures, and sustainable ROI.  Eliza was founded in 1998 and is headquartered in Danvers, Massachusetts.  For more information, please visit www.elizacorp.com.

All product and company names herein may be trademarks of their registered owners.

1 Gartner, Inc. "Showcase for Best Practices in Dashboard Design for Healthcare Payers", by Jeff Cribbs, Kurt Schlegel, 27 November 2013

Media Contact:
Nancy Scott
Eliza Corporation

SOURCE Eliza Corporation

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