Eliza and Neighborhood Health Plan Present

Tuesday, March 29, 2016 - 1:00pm

Reducing Churn: Strategies to Improve Member Retention and Loyalty for Medicaid Managed Care Organizations and Qualified Health Plans' Member

Member attrition not only threatens the utilization and revenue goals of health plans, but it also has a significant impact on clinical quality outcomes, member experience, continuity of care, and member health. In this webinar, learn how Neighborhood Health Plan and Eliza have implemented tools, strategies, and best practices that enable them to overcome engagement obstacles and meet the unique needs of their membership.

Topics covered:

  • How to effectively outreach and engage traditionally hard-to-reach populations
  • Strategic approaches for improving member retention and reducing Medicaid churn while building brand recognition and loyalty
  • Retention engagement results and outcomes of Eliza health plan clients

Webinar Presenters

Ellen Harrison
Senior Vice President of Marketing Strategy and Consulting
Eliza Corporation

Jennifer Forster
Director of Medicaid Strategy
Eliza Corporation

Gary Polonski
Senior Business Consultant
Neighborhood Health Plan

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