HOS and CAHPS measures are an integral part of a health plan's Medicare Advantage Star scores, making up 27% of the overall score and 36% of the Part C scores. HOS and CAHPS can make or break a Star score improvement strategy. Learn how Eliza worked with a client to rapidly deploy a HOS and CAHPS program between December and February that resulted in the improvement of four key scores 1-2 Stars and overall increased the plan rating from 3.5 to 4 Stars. You too can make HOS and CAHPS improvements with Eliza's programs.
Watch this Insights Brief video to learn more about how you can do this before the black-out period!
In this 5-minute video, Ellen Harrison, SVP Market Strategy and Consulting at Eliza, shares insights into how Eliza programs improve year-over-year results in key HOS and CAHPS Star Rating measures as compared to health plan national averages.