Insights Webinar | How well do you know your members? Don't wait for HOS or CAHPS to tell you!

Thursday, June 1, 2017 - 1:00pm

Our approach generates comprehensive and early insights into the drivers of member outcomes, health risks, and perceptions, which is key to better manage member risks and improve STAR scores.

Topics covered:

  • Ways to capture member insights using Eliza's multi-channel HOS and CAHPS solutions
  • Strategies to use these insights to address member issues and improve STAR scores
  • Approaches for identifying member vulnerabilities and barriers using proven techniques

Webinar Presenters

Ellen Harrison
SVP of Market Strategy & Consulting
Eliza, an HMS company


Heather Ritchie
Director of Product Strategy
Eliza, an HMS company


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