PacificSource: Medicare Engagement: A Journey to Star Success

Thursday, December 4, 2014 - 10:00am

Learn the most effective ways to improve member healthcare experiences while closing gaps in care. In this webinar, Eliza and PacificSource Health Plans reveal strategies, best practices, and results of a successful member engagement program based on multi-channel outreach.

Topics covered:

  • How member-centric data segmentation can boost outcomes for key measures in the areas of clinical care, preventive screenings, medication adherence, HOS and CAHPS
  • The most effective ways to extend the value of existing resources, such as doctors, clinicians, and nurses
  • Communications channels that are most effective for engaging with the Medicare population
  • How to measure the short- and long-term success of member engagement programs 

Webinar Presenters

Jennifer Moss Lewis
Director of Medicare Programs

Elizabeth Bainter, RN and BSN
Director of Clinical Quality Improvement
PacificSource Health Plans

Marc Jeffreys
Senior Vice President of Consumer Markets
Eliza Corporation

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