HOS and CAHPS ratings account for more than a quarter of overall CMS Star quality ratings, so it pays to ensure you have the best resources to better identify and support your members to drive the best outcomes.
This webinar reviews:
- Ways to identify trends in satisfaction and member reported outcomes and reduce the opportunity for unpleasant surprises in your results.
- Opportunities to address the challenges all Medicare Advantage plans face and how some health plans have leveraged Eliza’s multi-channel solutions to efficiently and effectively engage their population with HOS and CAHPS proxy assessments -- delivering the population and member level insights they need to address potential issues before they impact Star scores.
Please fill out the form to the right to watch the webinar in your own time.