Jennifer Forster

Jennifer Forster

Jennifer Forster joined Eliza in the summer of 2014 as the Director of Medicaid Strategy. Before Eliza, Jennifer was at Network Health, a Medicaid Managed Care Organization and division of Tufts Health Plan. She served as the key operational and product contact with state and federal agencies and managed staff to support contract management activities such as compliance, reporting, communications, and negotiations.

Jennifer attended Syracuse University where she earned a B.S. in Marketing from the Whitman School of Management and a Masters in Public Administration from the Maxwell School of Citizenship and Public Affairs.

How to Successfully Reach and Motivate Medicaid Members to Improve Health Outcomes

The eBook reveals significant savings and improved quality scores for a regional Medicaid MCO. In one year, Eliza launched over 20 programs and initiated 2.3 million outreaches to 1 million members. 12,887 gaps in care were closed, 10 HEDIS measures were improved, and member retention increased by 9%, resulting in $15.6 million in retained revenue.

How Will Medicaid Work Requirements Impact Churn and Member Retention?

CMS' recent guidance to State Medicaid Directors on work requirements for non-disabled, non-pregnant adults was anticipated to those of us who serve Medicaid programs. Even so, this policy change has many Medicaid plans and advocates concerned that additional requirements will add to Medicaid churn or the administrative disenrollment and re-enrollment of Medicaid beneficiaries.

Webinar Recap: Social Determinants of Health

Eliza Corporation recently hosted a webinar on, “Identifying and Addressing Socioeconomic Barriers to Care". Our guest presenter was Betsy Mazzoni, Manager of Quality Improvement at Gateway Health, a valued partner of Eliza since 2013. Gateway expanded its partnership with Eliza this year and launched an integrated, multi-channel health engagement solution, focused on improving health outcomes.

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