Have you ever thought about “pre-boarding” your members? Why not reach out early to engage members before their effective date, especially if it means you can identify transition of care needs.
When done right, an effective welcome and onboarding strategy will have a positive effect on member retention. Read these 5 how-to tips.
The 2016 Qualified Health Plan (QHP) open enrollment period is fast approaching – with a shopping window from November 1, 2015 through January 31, 2016. What will your outreach strategy be? How will you handle changing market dynamics such as rate increases, new entrants, and the QRS reporting requirements?