QUALITY & COST MANAGEMENT
2-5%
year-over-year increase in quality HEDIS measures
Members who engaged with Eliza were
72%
less likely to readmit than members who did not receive outreach
Increased gap in care closures by as much as 32%
Client achieved
5-star
status across a range of clinical and satisfaction measures
Women who engaged with the Eliza program were
59%
more likely to get a mammogram and 22% more likely to get a Pap test
30%
increase in childhood immunization rates
REVENUE MANAGEMENT
Proactive outreach decreased Medicare complaints by an average of
44%
$1.3M
revenue retained; increased average retention rate by 3.2% in Dual Eligible population
Improved Medicare
retention by
50%
Increased Medicaid renewals resulted in
$2.4M
in revenue retained and $1.4M in re-enrollment costs avoided
CONSUMER EXPERIENCE
>100%
increase in member connections with health coaches over a 3-month period
Website registration and Personal Health Record use increased as much as
138%
Proactive outreach decreased Medicare complaints by an average of
44%
54%
opted in to
future email communications
62%
opted in to future
text communications
For those members
who selected outreach in Spanish, text opt-in rates were
19%
higher than English
