We address all your strategic priorities, one consumer at a time.

At Eliza, every interaction with a healthcare consumer is driven—and measured—by the strategic priorities that matter most to you.

  • Achieving continuous, measurable quality improvements
  • Strengthening the bonds that ensure member loyalty, utilization, and satisfaction
  • Aligning all your consumer engagement efforts for a better, more effective experience.

Eliza is the only single-source partner that enables you to take action on all of these priorities—ensuring better coordination, reducing complexity, and delivering superior results.

QUALITY AND
COST MANAGEMENT

  • Improve HEDIS and Star ratings
  • Meet pay-for-performance goals
  • Support medical cost management initiatives

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REVENUE
MANAGEMENT

  • Member retention
  • Market expansion
  • Utilization management

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CONSUMER
EXPERIENCE

  • Unify experience across multiple vendors
  • Streamline and coordinate internal department goals for member engagement

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QUALITY & COST MANAGEMENT
  • 2-5%

    year-over-year increase in quality HEDIS measures 

  • Members who engaged with Eliza were

    72%

    less likely to readmit than members who did not receive outreach

  • Increased gap in care closures by as much as 32%
    Client achieved

    5-star

    status across a range of clinical and satisfaction measures

  • Women who engaged with the Eliza program were

    59%

    more likely to get a mammogram and 22% more likely to get a Pap test

  • 30%

    increase in childhood immunization rates

REVENUE MANAGEMENT
  • Proactive outreach decreased Medicare complaints by an average of

    44%

  • $1.3M

    revenue retained; increased average retention rate by 3.2% in Dual Eligible population

  • Improved Medicare 
    retention by 

    50%

  • Increased Medicaid renewals resulted in 

    $2.4M

    in revenue retained and $1.4M in re-enrollment costs avoided

CONSUMER EXPERIENCE
  • >100%

    increase in member connections with health coaches over a 3-month period

  • Website registration and Personal Health Record use increased as much as

    138%

  • Proactive outreach decreased Medicare complaints by an average of 

    44%

  • 54%

    opted in to 
    future email communications

  • 62%

    opted in to future 
    text communications

  • For those members 
    who selected outreach in Spanish, text opt-in rates were 

    19%

    higher than English

Flexibility to meet your specific population needs

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