Making every connection personal

Being consumer-centric is complicated, but that’s where Eliza comes in. We’ve found that true engagement and behavior change requires empathy and understanding of the barriers that individuals within a population face, and incorporate that understanding into our engagement design. It requires the ability to move beyond simple one-way, one-channel communications to architect real conversations with consumers to develop a relationship—at enterprise scale. 

Our Health Engagement Management solution gets consumers to act through individual connections on an enterprise scale. It integrates a scalable, multi-channel technology platform, proprietary data sources, industry-leading analytics, and experience-driven program design services. Eliza’s clients readily trust the company's 15+ years of experience to help lead the voice of their brand.

MEMBER RETENTION

  • Redetermination/Renewal
  • Open Enrollment
  • ANOC
  • Benefit Reminder

EXPERIENCE
MEASUREMENTS

  • Satisfaction Survey
  • Vulnerability Index (VI)
  • Personal Health Questionnaire
  • Net Promoter® Scores
  • HOS & CAHPS
  • Client-specific Surveys

MEMBER
ACTIVATION

  • Open Enrollment
  • Welcome/On-boarding
  • Website Registration
  • Explanation of Benefits
  • Benefit Reminder

Eliza is the bridge between healthcare and the humans who use it. We help people realize how healthcare organizations can support their specific needs—and inspire them to act. To do this, Eliza’s Health Engagement Management solution creates member-level playbooks that identify the competing priorities in your consumer’s lives. Those competing priorities are then mapped out to deliver personalized outreaches to drive results from the perspective of the consumer’s life—results that are also aligned to your business imperatives.

ENGAGEMENT APPROACH FOR DIABETIC MOTHER

Results

ENHANCE MULTI-MODAL ENGAGEMENT

54%

Opted in to future email communications

 

62%

Opted in to future text communications

 

MEMBER SATISFACTION

Program decreased Medicare complaints by an average of

44%

 

Those reached by Eliza were

11.7%

more likely to renew with the plan

INCREASE AWARENESS

Website registration and Personal Health record use increased by as much as

138%

 

40%

increase in member refill rates

BLOG

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