Moving the healthcare consumer to take action

Eliza conversations drive consumer healthcare actions that produce revenue opportunities. Whether it’s retaining membership, converting medication to mail order, or following up on medical device status, our Eliza conversations make each of these revenue opportunities top-of-mind for healthcare consumers.

MEMBER RETENTION

  • Redetermination/Renewal
  • Open Enrollment
  • ANOC
  • Benefit Reminder

MEDICATION

  • Retail to Mail Conversion
  • Retail Reminder
  • Prior Authorization
  • Generic Switching

PAYMENT REMINDERS

  • Debt Collection
  • Tardy Payment Reminder
  • Beneficiary Consent

DME RESUPPLY

  • Order Status
  • Order Confirmation
  • Order Pending/Delay
  • Order Received
  • Order Shipped
  • Refill Too Soon

The Eliza multi-modal redetermination reminder program resulted in a 70% retention rate—and also reminded our members that we care about them and their coverage.

Client testimonial: Medicaid plan ranked in top five in the U.S. for Medicaid

Results

RETENTION

$1.3M

revenue retained; increased average retention rate by 3.2% in Dual Eligible populations

 

MAIL ORDER CONVERSION

Refill rates:

10%

lift in adherence

 

DME RESUPPLY

30%

reduction in overall program operating cost on an annual basis

 

CLIENT SUCCESS STORY:
Mail Order Retention

 

CHALLENGE:
Improve adherence rates for members who failed to refill their prescription and better understand barriers to refilling promptly.

 

RESULTS:

40% increase in member refill rates.

ON-DEMAND WEBINAR

REDUCING CHURN

Strategies to improve member retention and loyalty for Medicaid MCOs and QHPs.

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VIDEO

ELIZA CLIENT SUCCESS TESTIMONIALS

Hear what Eliza clients have to say and why they love working with Eliza to meet their healthcare consumer engagement goals.

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