Enable better care with greater efficiency

Eliza works with Durable Medical Equipment (DME) providers, device manufacturers, home health benefit managers, and patient home monitoring solutions providers to manage a smooth transition of care. We work with home health services to ensure patient compliance, reduce labor costs, and better leverage the benefits of technology.

Eliza’s home health solution suite covers everything from monitoring health conditions to self-care to post-discharge transition to care. Eliza’s personalized conversations increase your consumers' experience while reducing your operating costs by decreasing call center hours. Our home health engagements have delivered impressive results to our clients.

Delivering Results for Our Clients

QUALITY AND
COST MANAGEMENT

  • 26% reduction in emergency department visits within 30 days of discharge
  • 89% patient compliance rate for PT/INR home monitoring
  • 85% of daily call volume redirected to the lower-cost Eliza system
  • 70% reduction in annual labor costs after integrating Eliza outreach into a sleep-therapy adherence program

REVENUE
MANAGEMENT

  • 54% average daily conversion rate for Medicare Diabetes Testing Supply 
  • 2-to-1 improvement in in-call conversion over existing automation
  • $3.3 million annual savings in labor costs after implementing Eliza's diabetes testing supply refill program

CONSUMER
EXPERIENCE

  • 86% of patients engaged in a sleep-therapy program reported increased satisfaction following Eliza outreach
  • 97% reduction in member complaints and increased home monitoring compliance
  • Eliza outreach led to 11% fewer terminations than live callers

Eliza Home Health Programs

Reorder

Order Status
Updates

Post-Acute
Home Monitoring

Retention

Operation
Optimization

CLIENT SUCCESS STORY:

Improved Automation

 

CHALLENGE:
Minimize call-center burden and disruption with the onset of 800,000 new Medicare customers - a 400% increase in existing customer base

RESULTS:

  • 121% improved in-call conversion rate over previous automation 

Our Approach Video: Health Engagement Management

Eliza’s Health Engagement Management solution reaches individual healthcare consumers and initiates a personalized two-way conversation that motivates them to take action. It integrates a scalable, multi-channel technology platform, proprietary data sources, industry-leading analytics, and experience-driven program design services to deliver outcomes that matter. Watch this short video to learn more.

  • We work with the Eliza Corporation to build health engagement programs, and deliver tailored communications that ensure consistent reliable patient experience--and improve our operational effectiveness as well.

    Client testimonial: John Driscoll, Chief Executive Officer, CareCentrix
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