Delivering member-centric approaches to your engagement needs

Eliza supports Pharmacy Benefit Managers (PBMs) by building a path to a member-centric environment with the ability to target, tailor, and deliver personalized conversations. This approach leads to better engagement strategies that truly break through the noise—all while keeping operational costs under control and driving results.

Our digital channels build personalized conversations, which reduce both print costs and the burden on call centers. Let Eliza help you build more robust member profiles and capture consent and preferences to better target your campaigns. We will partner with you to drive results and improve member satisfaction.

Delivering Results for Our Clients

QUALITY AND
COST MANAGEMENT

  • 26% increase in medication adherence rates for hypertension
  • 24.8% increase in statin persistency in multi-touch program

REVENUE
MANAGEMENT

  • 45% increase in member refill rates in targeted population
  • Engaged members 2x as likely to refill
  • 15% increase in switching medication to generic alternative 
  • 40% increase in member refills due to prioritization of programs

CONSUMER
EXPERIENCE

  • 78% reduction in call center volume for an immediate ROI
  • Millions of PBM consumer profiles provide behavior insight and communication preferences 
  • 99% SMS open rate
  • 20% of members reach provided email addressees for future communication

Eliza Pharmacy Benefit Managers Solutions

Order Status
Updates

Refill
Reminders

Specialty
Pharmacy
Engagement

Medication
Adherence

Medication
Therapy
Management
(MTM)

Medicare Part D Stars
Measurement

Member
Profile

CLIENT SUCCESS STORY:

Medication Refill Reminder

 

CHALLENGE
Increase Rx refill rates

RESULTS:

  • 169% increase in Rx refills through Eliza while Rx refills through more expensive channels were reduced by 50% in just 6 months
  • Rx refills through Eliza increased by 73% over a prior vendor’s outreach

CLIENT SUCCESS STORY:

Engaged Members Lead to Medication Adherence

 

CHALLENGE:
Understanding barriers to refilling promptly

 

RESULTS:

  • Barrier analysis enabled prioritzation of additional support programs: Cost Issues (31%), Side Effects (245), Transportation (11%)
  • 40% increase in member refills

 

Our Approach Video: Health Engagement Management

Eliza’s Health Engagement Management solution reaches individual healthcare consumers and initiates a personalized two-way conversation that motivates them to take action. It integrates a scalable, multi-channel technology platform, proprietary data sources, industry-leading analytics, and experience-driven program design services to deliver outcomes that matter. Watch this short video to learn more.

  • The essence of Eliza is its people, all with an attitude that exceeds expectations and brings courage to the uninformed and those who don't believe.  Yes, Eliza can perform miracles and has an internal spirit that all businesses desire.

    Client testimonial: Greg Pusczek, Express Scripts, Inc.
  • Thank you and the rest of the Eliza team for such your tremendous flexibility and such a quick turnaround on these changes. They will definitely help us better service our patients. We also appreciate the Eliza team’s continued partnership in helping us mitigate any additional impacts as we monitor our progress.

    Dan Gerola, Sr. Director, Patient Care Contact Centers, Express Scripts, Inc.
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