Eliza gets modern healthcare consumers to act by engaging them in personalized conversations—at enterprise scale.

For the healthcare clients we serve, Improved health and financial outcomes matter more every year. Improving those outcomes requires moving individual consumers to take a more active role in their own care.

Eliza Corporation is the only single-vendor solution capable of delivering personalized conversations with the modern healthcare consumer at enterprise scale. It is why eight of the top ten health plans in the United States are clients—our unified approach gets members to act, and our programs deliver consequential results.

QUALITY AND
COST MANAGEMENT

2-5%

year-over-year increase in HEDIS quality measures

 

Increased gap in care closures by as much as 32%

Client achieved

5-star

status across a range of clinical and satisfaction measures

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REVENUE
MANAGEMENT

40%

increase in member refill rates in targeted population

 

Increased Medicaid renewals resulted in

$2.4M

in revenue retained and $1.4M in re-enrollment costs avoided

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CONSUMER
EXPERIENCE

58%

opt-in for digital communications

 

Website registration and Personal Health Record use increased by as much as

138%

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Health Engagement Management

Eliza’s Health Engagement Management solution reaches individual healthcare consumers and drives them to take action on personal healthcare activities. It integrates a scalable, multi-channel technology platform, proprietary data sources, industry-leading analytics, and experience-driven program design services to deliver outcomes that matter.

 

CONSUMER CENTERED

Founded on the insights gained from conducting 1.8 billion individual consumer interactions from over 15 years, Eliza has the most sophisticated ability in the industry to source, integrate, and analyze consumer information to tailor personalized conversations.

INTELLIGENT INTERVENTIONS

We help drive the modern healthcare consumer to take action on personal healthcare activities. By identifying unique individual motivations and barriers to bridge the healthcare requirements, interventions are made relevant in the minds of the consumer.

MULTI-CHANNEL

We enable rich, two-way engagement with individuals through any combination of email, text, digital (web/mobile), live agent, mail or phone.

UNIFIED

Every interaction is built on an integrated, single-vendor technology platform to reduce the operating complexity present in every modern healthcare organization. This allows programs to be implemented effectively, and the individuals' experience is coherent and effective.

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