Six years of interacting with patients and members about their health has yielded some hard won expertise and outcomes.

Eliza has invested significant resources in understanding the unique and complex challenges of "speaking" with individuals about their health. We have all of the resources and infrastructure in house to develop, test, and host speech recognition programs for healthcare. We invent and develop core speech recognition technology, and optimize it using actual, real-world healthcare interactions. Our application and content developers have extensive healthcare experience and are supported by clinical staff and a leading Scientific Advisory Board. We have expertise in computer-telephony integration and our own state-of-the-art data center, designed from the ground up with HIPAA in mind.

Our efforts have resulted in tools, grammar structures, state-of-the-art interface designs, data management protocols – all optimized for the needs of the healthcare consumer.

Our expertise is founded in large, full-scale deployments involving tens of millions of interactions across a wide range of healthcare populations, each with its own needs and requirements. Over the years, our customers have continued to demonstrate measurable and unparalleled outcomes that are supported by validated claims data and direct member feedback.